It is essential that you read all of the details below very carefully.
We do not offer returns on orders that have used a discount code and/or discounted sale items, or were part of bundle deals, unless an incorrect item has been sent to you. This applies to all products on our website.
You can apply for an exchange and choose items to the value of your initial basket, however, this only applies to the details stated in 'Exchanges (if applicable)'.
We also do not offer refunds due to order delays as Naya La'Belle Hair is a luxury retailer and all of our items are custom made, so may incur delayed delivery, although all efforts will be made to ensure that this does not happen. Please see section titled 'Refunds (if applicable)'.
To apply for a return or exchange, please submit a request via email to firstname.lastname@example.org further information will be requested and then if your return or exchange is approved (based on our conditions outlined in this policy), you will be provided with a specific address.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened as well as in it's original form.
Several types of goods are exempt from being returned and can only be exchanged as per the guidelines above:
Items using a discount code
Mink and Silk Lashes as well as related accessories
To complete your return, we require a receipt or proof of purchase and an approved returns request.
Refunds (if applicable)
Refunds can only be applied for once you have received the item and is only possible if an incorrect item was received.
Refunds based on late delivery claim when within the delivery time or due to missed delivery will not be accepted as a basis for refund. Please also note point 3 in the first paragraph.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Again, note that a refund is only applicable if an incorrect item was received.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds cannot be processed when hair has been shipped and/or there is a delay, it has to arrive to you first.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank provider as there is often some processing time before your refund shows.
Then contact your credit card company, it may take some time before your refund officially shows in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at with the heading 'Missing Refund', your order number and proposed refund amount.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged, unless for the reasons stated in the first paragraph.
Exchanges (if applicable)
We only replace items if they are defective, damaged or incorrect. On leaving our UK storage all items are quality checked and so Naya La'Belle hair does not take any responsibility for any damage that can occur after it has left our storage. If you need to exchange your item for the same item, send us an email with clear, natural-light pictures along with details to email@example.com.
To return your product, when applicable, an address will be provided to you through email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you must use a traceable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for the loss of the product due to using an untraceable service or having no tracking receipt.